"We have just about completed our first Autumn Winter season working with Prestige, which for us is the major season of the year. Prestige have been fantastic though out this season and our retailer performance targets have been smashed. Our performance targets are generally number of days to dispatch after receiving an order and number of returns due to damage in transit, with these Prestige have been faultless.I have also found them very easy to work with, right through from setting up originally, integrating their systems with our retailers, to setting up products with them and shipping products in. They are very accessible and proactive in their approach, which has been extremely useful as their knowledge is often more current and complete than ours.I have no hesitation about recommending Prestige"
National Account Manager
Carte Blanche Greetings Ltd
"We have used Prestige Distribution since 2005 for our subscription fulfilment. This includes managing all subscription orders and renewals as well as fulfilling back issues, subscription premiums and merchandise.They have invested heavily over the past few years in up-to-the-minute technology for subscription and warehouse management and their systems rival those of any of the larger fulfilment houses. What I really like about Prestige is the friendly (and not corporate) nature of how the call centre team work. I have regular feedback from customers who appreciate that they are made to feel special and valued and that if they ever call with queries, they are listened to and dealt with satisfactorily.I find the whole team, friendly courteous and efficient and would not hesitate in recommending them"
David Hall Publishing Limited
We can solve all your e-commerce problems. You might not have many problems, or you could have the in-house expertise to handle some e-commerce activity yourselves. But if you do need any help with anything, we wouldn’t mind betting it’s in this list:
- Website build and optimisation
- Marketing planning and support
- Subscription and order management
- Payment processing
- Product storage
- Pick, pack, despatch and delivery tracking
- Returns processing and repacking
- Two Man delivery and installation
- Stock control and management
- Management reporting
- Customer services and call centre support
We’re very good at delivering successful e-commerce solutions to multi-channel and online retailers, publishers and manufacturers. If you need somebody to do some or all of the above, well, that’s us.
Pick and pack
Our bespoke site at Clacton caters for any size e-commerce business.
Clacton, with 110,000 sq ft, and 50 packers, ensures large volume orders are packed on the day, distributed through the main transport networks and delivered next day, if required..
If your products are large, small, fragile or high value; if they require fully tracked or insured despatching; if they need specialist carriers with two-man delivery service and assembly; Prestige can handle all of that and a lot more besides.
Call centre and customer services
The call centre is that vital personal interface with your customers or subscribers. It all has to be exactly right: the manner, the caring efficiency. The Prestige contact centre provides that valuable link in your customer experience, picking up at whichever point you require, with total professionalism, knowledge of your business and commitment to deliver an exceptional service.
Our call centre offer includes:
- Order processing
- Payment processing
- Query resolution
- Product despatch preparation including:
- Postal service providers paperwork
- Overseas documentation preparation (customs invoice, foodstuffs certificates etc)
- Consignment note preparation
- Returns processing
Our team is fully trained on systems, products and processes to integrate seamlessly with the rest of your business.
An 0845 service, ensuring all calls are answered using your company or brand name, is also available.
Alongside our call centre team, we offer a first class customer service team. Our customer service team provides you with the key information you need to make informed decisions about your business. This can include:
- Timely reports – i.e. stock, sales, patterns
- Key Performance Indicators to your specification
- Account management
- Back office support
Despite everybody’s best efforts, occasionally customers will want to return items. Prestige makes it as easy and convenient as possible for your customers. We have cartons with double seals, making it easier for the customer to use the original packaging material, and we use carriers who provide drop-off points for returns to ensure the customer is not inconvenienced. We also quality check all returns and provide a repacking service if required.
Subscription and order management
Protecting your customer relationships, leaving you free to develop them
Our subscription and order management software is a very powerful sales and business management tool. It retains valuable customer data and sales records, which can be used to inform decisions for future planning, marketing, upselling and cross-selling.
It’s a flexible system that can be modified to your requirements, accommodating the following:
- National and international subscriptions
- Multi-lingual and multi-currency
- Credit card, PayPal or direct debit
- Renewal scheduling and analysis
- Discounting and promotional pricing
- Free gifts
- Auto email
- Predictive pricing
- Events management
- Classified sales
It can run campaigns for you, provide subscription services for app subscribers, run event calendars, track ad sales and ensure free subscribers receive their copies.
Prestige can work with directories, magazines, newsletters, books and journals, offering you levels of business intelligence that will complement or even enhance your own data.
We have an experienced team who can strip down your unsold products and make them ready for sale into new and/or foreign markets. Items such as gifts, labels and inserts can be added to the product before being finished and packed ready for shipment.
To protect brand and product value we can de-brand certain items before they are sold on via other sales channels or into overseas countries. We take great care to ensure the product is not damaged whilst during this process and that it is fully prepared for its future purpose.
We are able to re-pack almost any type and quantity of product into new configurations or branded packaging ready for distribution, sale or resale.
Our team takes great care to ensure every label, sticker or band is placed in the right place. We also quality-check labels to ensure they are correct before application and have a number of multi-lingual staff for products being exported to foreign markets.
Through our network of business partners, clients and suppliers, we are able to source buyers for surplus stock in the UK and abroad to help generate new income streams without loss of brand or product value.
End-of-line stock that cannot be sold should not incur on-going storage costs. We will alert you to items which may have been dormant for some time or which has reached their shelf life so that you can decide if you wish to retain or dispose of this stock.